1. Orders
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​After reaching out via email or the enquiry form, we’ll schedule a consultation call. If we both feel we’re a good match and you decide to move forward with us, we’ll send you a contract and proposal outlining the scope of work, as well as the terms and conditions. Invoices will be sent via email after this. To secure your booking, we require a 50% deposit of the total cost at the time of booking.
2. Contract and Payment
The contract and proposal will be shared with you once your booking is confirmed. This document will include all relevant details, such as the total cost, number of revisions, and more. Invoices will be sent via email for bank transfer, and payment is required within 1 week of receipt of the invoice. The total fee must be paid before the receipt of the final product. All terms are outlined in the contract document.
3. Cancellations
No payment is required until your booking is confirmed. Once confirmed, a non-refundable deposit of 50% of the total cost will be required to cover the time and care involved in designing and painting each personalised illustration. The full invoice must be paid before the receipt of the final draft. All relevant details, including this, will be clearly outlined in the contract document and discussed in the consultation.
4. Design Revisions
There are two standard revisions included during the design process. Any additional revisions beyond this will incur an extra charge. Further details will be provided in the proposal document, which will be emailed to you upon enquiry.
5. Delivery
Once the designs are finalised and we’re both happy with the final look, I’ll send over the digital file. Along with it, I’ll include a helpful printing guide with recommendations to assist you through the printing process. If you have any questions along the way, feel free to reach out—we’re here to help!